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E-Efficiency and E-Effectiveness

Posted on 23 March 2018 by Sarah Lethbridge

It is my firm belief that public services can be at the cutting edge of digital developments. In a previous BVEX blog I eulogized about the savings in both customer time and actual cost that came from the Passport Office sharing digital information with the DVLA.  Yet despite so much excellent practice, there is still
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Confront Waste to Innovate!

Posted on 23 March 2018 by Sarah Lethbridge

It appears that innovation, while far from a new concept, is now the hotly sought after ‘ingredient’ that organisations are desperate to harness, adopt, nurture and grow. I have been immersed in lean thinking since 2005, and a couple of years ago I had a revelation about one of the most basics of lean concepts,
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Big Business By Giving Back

Posted on 27 April 2016 by Blogs Admin

Last year, Cardiff Business School launched its Public Value Business Strategy. It aims to be the first business school in the world to seek to deliver as much ‘social value’ as it does ‘economic’. This is a significant shift in focus for a business school to take; to seek responsibility to not only deliver prosperity
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The Destructive Force of the CAVE Mentality

Posted on 9 January 2015 by Blogs Admin

A regular criticism of a lean approach to work is simply that it’s “common sense”. If it’s so “common” however, then how come there are so many work processes that are so complicated, unwieldy and simply do not work?! To say that a lean approach to work is common sense belittles the amount of counter
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Behold! Successul Government IT Projects!

Posted on 9 January 2015 by Blogs Admin

There can be no doubt that there have been several high profile Government IT initiatives which have failed miserably. Attempts to upgrade and improve the NHS’s IT infrastructure were last year heralded as “one of the worst fiascos ever”. The abandoned scheme cost the taxpayer £9.8 billion pounds – a shocking waste of resource where
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Lean Management and Maternity!

Posted on 9 January 2015 by Blogs Admin

In February this year I found out that I was pregnant. I gave birth to my baby in October, so it’s hard to talk about the challenges that I’ve faced this past year without discussing my pregnancy – it did kind of absorb the whole of 2014! As a lean specialist, it’s been very interesting
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People Power!

Posted on 23 July 2014 by Blogs Admin

One of the best parts of my job is when I work with teams who, and it’s very clear from the start, are in a pretty frustrated place. That might sound strange, but let me explain. Firstly, it’s interesting to start understanding why they might be frustrated, and it could be for a whole host
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Visualising Workflows

Posted on 23 July 2014 by Blogs Admin

The more I understand about efficient and effective work practices, the more I realise that often the most important tactic to employ is that of visualisation – taking the work out of people’s heads and PCs and displaying the work in a shared space. Too often, work performance is completely hidden: the act of visualising
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