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Operations

McMullin’s Tandem of Co-Production

McMullin’s Tandem of Co-Production

Posted on 27 April 2025 by

I can pinpoint my love of delicious words and descriptive narratives to a really rather brilliant English teacher I had at senior school, Miss Ducroq, who showed us how exciting […]

Hooray for Humanity!

Hooray for Humanity!

Posted on 4 December 2024 by

I kicked myself about how I ended my last, more lighthearted, “Angry Lemons” blog because I missed a really obvious loop back to why protecting the humanity of our expressions, […]

Lifetime Loyalty and Taylor Swift

Lifetime Loyalty and Taylor Swift

Posted on 1 July 2024 by

I’ve been very lucky to have been to some amazing gigs, festivals, hot tub holidays and cool girl city breaks in my life (pro tip - always seek out a […]

Event Lean

Event Lean

Posted on 5 December 2023 by

Is it just me, and I’m going to show my age now, but do we all seem to collectively celebrate holidays with much more gusto than we ever used to? […]

The Traffic Analogy

The Traffic Analogy

Posted on 27 October 2023 by

For the last few weeks Wales, and indeed it would seem the entire UK (?!), was gripped in the middle of the dystopian NIGHTMARE that is 20 MPHgate.  As part […]

Powerpoint Sneaky Lean

Powerpoint Sneaky Lean

Posted on 30 July 2023 by

One of the key tools of the Toyota Production System is an ‘A3’.  It’s basically a live project plan on a page. On one piece of A3 sized paper.  (I […]

Vaccine Lean – The Dawn of the Water Spider

Posted on 25 October 2022 by

One of my favourite things to do is ... encounter a slightly less than optimal service experience where I can very quickly identify a series of things that could be […]

Decisions, Decisions, Decisions

Decisions, Decisions, Decisions

Posted on 28 August 2022 by

My first job in the Lean Enterprise Research Centre was to understand how to apply an operations management methodology, which had originated in manufacturing, to that of a service environment.   […]

Tesla Tales

Tesla Tales

Posted on 5 July 2022 by

Last week a valued associate of Cardiff Business School drove me to a meeting in his brand new Tesla.  I have only ever seen them in car parks and in […]

Carrots, Sticks and Buckets of Time Tricks

Carrots, Sticks and Buckets of Time Tricks

Posted on 5 May 2022 by

One of the difficult jobs of any leader is to get people to do something differently or to get them to do what you need them to do.  If only […]