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Sarah Lethbridge's Lean Blog

Operations

Vaccine Lean – The Dawn of the Water Spider

Vaccine Lean – The Dawn of the Water Spider

Posted on 25 October 2022 by Sarah Lethbridge

One of my favourite things to do is ... encounter a slightly less than optimal service experience where I can very quickly identify a series of things that could be […]

Decisions, Decisions, Decisions

Decisions, Decisions, Decisions

Posted on 28 August 2022 by Sarah Lethbridge

My first job in the Lean Enterprise Research Centre was to understand how to apply an operations management methodology, which had originated in manufacturing, to that of a service environment.   […]

Tesla Tales

Tesla Tales

Posted on 5 July 2022 by Sarah Lethbridge

Last week a valued associate of Cardiff Business School drove me to a meeting in his brand new Tesla.  I have only ever seen them in car parks and in […]

Carrots, Sticks and Buckets of Time Tricks

Carrots, Sticks and Buckets of Time Tricks

Posted on 5 May 2022 by Sarah Lethbridge

One of the difficult jobs of any leader is to get people to do something differently or to get them to do what you need them to do.  If only […]

The Great Pandemic Pause

The Great Pandemic Pause

Posted on 4 April 2022 by Sarah Lethbridge

At the beginning of the pandemic I wrote a remarkably positive (particularly for me) blog about how I could see that necessity was triggering a miraculous transformation in services.  The […]

Vaccine Lean

Vaccine Lean

Posted on 29 December 2021 by Sarah Lethbridge

I was absolutely delighted to receive my 3rd ‘booster’ vaccine a couple of weeks ago. Having been tremendously grateful for 2 x AstraZenecas, I have to confess that for my […]

[Let us] Help [you] to Grow: Management

[Let us] Help [you] to Grow: Management

Posted on 5 September 2021 by Sarah Lethbridge

Guest post by Dr. Jane Lynch, Programme Director of Help to Grow In 2019, Welsh Government estimated there were 267,000 enterprises active in Wales with 95% of these registered as […]

Operations Rule the World

Operations Rule the World

Posted on 31 January 2021 by Sarah Lethbridge

There are many things that annoy me in the world of work, but a particular bugbear of mine, which I’m sure happens in many organisations, is that when discussing the […]