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Organisational culture

Window of Light

Window of Light

Posted on 2 July 2025 by

When I started working for the Lean Enterprise Research Centre in 2005, I was part of Ann Esain’s Health and Services team. Ann was leading an action research project across […]

Defensive Organising

Defensive Organising

Posted on 2 June 2025 by

When you care about Business School External Engagement you have to care about LinkedIn.  After the painful takeover of Twitter, the ruthless replacement of a cute, blue bird by the […]

The Joy of John Parry-Jones

The Joy of John Parry-Jones

Posted on 31 March 2025 by

In my 20 years of working for Cardiff University, I have thought deeply about a myriad of different tactics, strategies, concepts, levers and mechanisms to bring about organisational success.   There’s […]

The Shield of Shame

The Shield of Shame

Posted on 2 February 2025 by

The school one of my husband's children attends is very experienced at helping kids to feel more secure within educational settings. The environment they create is extremely student-centred and huge […]

Customer Care and Organisation Innovation

Customer Care and Organisation Innovation

Posted on 13 January 2025 by

It’s great when writing your last blog gives you an idea about what to write for your next!  In ‘Hooray for Humanity’ I promised to pick up on how, I […]

Double Meanings

Double Meanings

Posted on 2 October 2024 by

There are lots of times when I’m teaching lean and I share a Japanese word, such as ‘Andon’ or ‘Kaizen’ or ‘Hoshin Kanri’, where I say what the word means […]

Networking Noodles

Networking Noodles

Posted on 1 May 2024 by

It is fair to say that over the last 18 years I have thought A LOT about lean, and indeed, about a whole plethora of other related improvement methodologies. I’ve […]

Addicted to Truth

Addicted to Truth

Posted on 27 March 2024 by

I’ve been fortunate to be part of a really interesting Senior Leadership course in Cardiff University that involved completing a behavioural profiling tool to help me ‘map my brain’. I […]

Hungry Cultures

Hungry Cultures

Posted on 17 December 2023 by

If you’ve read a few of these blogs you’ll know that I collect business phrases and new terminologies like some kind of airport business book magpie. There are those that […]

Moving on Up

Moving on Up

Posted on 1 October 2023 by

Anyone who knows me knows I LOVE Taylor Swift. My love for her has kind of grown though. I didn’t used to be as obsessed as I am now. The […]