Service Improvement

Price Does Not Equal Value

Posted on 12 October 2019 by Sarah Lethbridge

It’s been an interesting couple of weeks for us in work, one that has made me acutely aware of the fact that it is so hard to accurately describe value – holistic, intangible value.  As a lean thinker, this phenomenon is not new to me of course. Often we spend a great deal of time improving
Read more



Have Laptop, Will Hustle

Posted on 13 August 2019 by Sarah Lethbridge

I’m going to say something quite privileged right now, but I’m amazed that everyone in work doesn’t have a laptop. Well, let me rephrase that, I’m amazed anyone who has to attend loads of meetings aren’t bought laptops by their employer.  I’m a much more productive employee because I have one with me at all times
Read more


Pizza Productivity

Posted on 21 July 2019 by Sarah Lethbridge

In my lectures I often joke that once you start seeing the world from a lean perspective, things that you used to enjoy can start to become quite frustrating because you can see the room for improvement everywhere. I recently had a brilliant day at a mini festival in Cardiff with my friends but the
Read more


Services and Standards: Stand Off or Stand Up?

Posted on 5 February 2019 by Sarah Lethbridge

“To understand Toyota’s success, you have to unravel the paradox – you have to see that the rigid specification is the very thing that makes the flexibility and creativity possible” Decoding the DNA of the Toyota Production System. Spear and Bowen, 1999.  “The specialisation and standardisation of work …. lead to more handovers, fragmentation of
Read more