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Hooray for Humanity!

Life, Operations, Service Improvement

Hooray for Humanity!

Posted on 4 December 2024 by

I kicked myself about how I ended my last, more lighthearted, “Angry Lemons” blog because I missed a really obvious loop back to why protecting the humanity of our expressions, […]

Social Media, Technology

Angry Lemons

Posted on 6 November 2024 by

Parenting is a tough old game.  I’m doing my best raising a child in these strange, unnerving times, but I can’t say that I’ve been making all of the right […]

Lean, Organisational culture, Service Improvement

Double Meanings

Posted on 2 October 2024 by

There are lots of times when I’m teaching lean and I share a Japanese word, such as ‘Andon’ or ‘Kaizen’ or ‘Hoshin Kanri’, where I say what the word means […]

Lean, Service Improvement, Social Media, Value

Ticketing Masterplans

Posted on 4 September 2024 by

I’ve just got back from a lovely (hot) week in Cyprus, the only annoyance being a very frustrating morning trying (AND FAILING!) to secure Oasis tickets. I’m usually a pretty […]

 
When will it all end …

When will it all end …

Posted on 30 July 2024 by

Last month I provided an in-depth analysis of my beautiful Taylor Swift concert experience but sadly this month, I’m compelled to write about the appalling news from Southport, where young […]

Lifetime Loyalty and Taylor Swift

Lifetime Loyalty and Taylor Swift

Posted on 1 July 2024 by

I’ve been very lucky to have been to some amazing gigs, festivals, hot tub holidays and cool girl city breaks in my life (pro tip - always seek out a […]

Looking at Things Differently

Looking at Things Differently

Posted on 4 June 2024 by

My wonderful friend, who I met over 10 years ago when I enrolled in an NCT class, very sadly, died recently.  I joined the NCT course desperate to prepare myself […]

Networking Noodles

Networking Noodles

Posted on 1 May 2024 by

It is fair to say that over the last 18 years I have thought A LOT about lean, and indeed, about a whole plethora of other related improvement methodologies. I’ve […]

Addicted to Truth

Addicted to Truth

Posted on 27 March 2024 by

I’ve been fortunate to be part of a really interesting Senior Leadership course in Cardiff University that involved completing a behavioural profiling tool to help me ‘map my brain’. I […]

Designs on Service Design

Designs on Service Design

Posted on 28 February 2024 by

On Tuesday I had the pleasure of teaching my ‘Introduction to Service Design’ course to a group of people from a range of different organisations, including, I’m pleased to add, […]