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Working Smarter and Harder to Overcome Friction

Lean, Operations, Value

Working Smarter and Harder to Overcome Friction

Posted on 12 February 2026 by

Ah the School year group Whatsapp.   It’s seen some things.  When not juggling lost jumpers and asking for photographs of the spelling list, it can also provide inspiration for a […]

Lean, Online Learning, Social Media

Mesmerising Mnemonics

Posted on 3 February 2026 by

You’ll be pleased to hear that I’ve cheered up a little since my last blog of bleakness.  One of the things that has brought me some comfort is a joyous […]

Lean, Life

Recharging Batteries

Posted on 27 December 2025 by

I’m writing this blog on the last day of work, just before a delicious two weeks of leave.  By the time you’ll be reading this my leave will be over […]

Lean, Service Improvement, Social Media

Marketing Magic

Posted on 26 November 2025 by

I often feel like I could have been in advertising.  I’ve never been glamorous enough to have been able to make it really, but the sparkle of a career á […]

 
What’s My Job Again?

What’s My Job Again?

Posted on 22 October 2025 by

Last month I talked about the “Call for Help” box within my Elements of Improvement model and this month I want to talk about a box which is giving me […]

The Reports Have Gone to Her Head

The Reports Have Gone to Her Head

Posted on 5 October 2025 by

The contribution to lean that I am most proud of is my (frankly brilliant) Elements of Improvement model which illustrates all of the key, core, improvement ideals that organisations need […]

Cross Stitch Standards and Creativity

Cross Stitch Standards and Creativity

Posted on 10 September 2025 by

I seem to be living in the past a bit at the moment, probably due to recent sadnesses.  After my blog on company handbooks, I couldn’t help but buy a […]

Hefin David and the Aeroplane Arms

Hefin David and the Aeroplane Arms

Posted on 15 August 2025 by

Imagine aeroplane arms, where one hand reaches towards the sky and the other angles itself towards the floor.  That was the gesture I’d use to describe Dr Hefin David MS […]

Hankering for a Handbook

Hankering for a Handbook

Posted on 3 August 2025 by

Probably my love of company handbooks has something to do with the first ‘handbook’ I ever owned which helped me to navigate my responsibilities as a Brownie Guide (for a […]

Window of Light

Window of Light

Posted on 2 July 2025 by

When I started working for the Lean Enterprise Research Centre in 2005, I was part of Ann Esain’s Health and Services team. Ann was leading an action research project across […]