Recent Posts
- Small is Beautiful
- Price Does Not Equal Value
- Is There Such a Thing as Too Much Lean?
- Have Laptop, Will Hustle
- Pizza Productivity
- Looking Sideways and Down
- If Innovation is the ‘Next Big Thing’, where does that leave Lean?
- Cafés, Restaurants and Lean
- Services and Standards: Stand Off or Stand Up?
- Economies of Scale vs. Economies of Flow
- Be Honest About the Gas Tanks – Openness and Customer Visibility
- Human or Chatbot? Declare Yourself!
- GDPR-ositivity
- Right to Left Technology Thinking
- The Intangible Balance Scorecard
- Creating Organizational Cultures of Learning – Linked Learning Loops
- Lessons in Innovation
- Diversity Within the Digital Board
- E-Efficiency and E-Effectiveness
- Confront Waste to Innovate!
- If You Aren’t Moving Forward Positively, You’re Moving Backward!
- Big Business By Giving Back
- The Destructive Force of the CAVE Mentality
- Behold! Successul Government IT Projects!
- Lean Management and Maternity!
- Improving Customer Service through Digital Technologies: Learning from Different Sectors
- People Power!
- Visualising Workflows
- The Turmoils of Transformation
- Preventing the Bad Smell of BPO
- Looking at Value from a Different Perspective – Lessons from a Little Russian Hipster Anti-café
- Using Big Data to Personalise Customer Experience
- Maximise Value not just Minimise Cost
- From Web to Wind
- Lean Blog
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