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Technology

Cafés, Restaurants and Lean

Posted on 5 February 2019 by

Lean moves through sectors in waves.   It can safely be declared that the most mature application of lean thinking is within the automotive industry, the industry where it all began! Other […]

Human or Chatbot? Declare Yourself!

Posted on 23 March 2018 by

I’m watching the television right now and after the advert break the programme titles return and a large letter P looms in the top right-hand corner of the screen. Now […]

E-Efficiency and E-Effectiveness

Posted on 23 March 2018 by

It is my firm belief that public services can be at the cutting edge of digital developments. In a previous BVEX blog I eulogized about the savings in both customer […]

Behold! Successful Government IT Projects!

Posted on 9 January 2015 by

There can be no doubt that there have been several high profile Government IT initiatives which have failed miserably. Attempts to upgrade and improve the NHS’s IT infrastructure were last […]

Improving Customer Service through Digital Technologies: Learning from Different Sectors

Posted on 23 July 2014 by

A while ago, I wrote a blog about the role that digital technologies played when I bought a bike online and how important it was to analyse the entire customer […]

Preventing the Bad Smell of BPO

Posted on 23 July 2014 by

As a specialist in lean thinking, I naturally work with organisations that are keen to be more efficient and effective. They are looking to increase the gap between their costs […]