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April 2026

You’re Not Doing it Right!

You’re Not Doing it Right!

Posted on 29 April 2026 by

In Working Smarter and Harder to Overcome Friction I discussed the notion of employees doing MORE to ultimately help customers do less, ergo, making the service they provide more helpful […]

Systems Leadership

Systems Leadership

Posted on 6 April 2026 by

I’ve been called a lot of things in my life, but my absolute favourite is that I’m ‘perspicacious’. Admittedly, I had no idea what this word actually meant when it […]