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Institutional Flapping

Institutional Flapping

Posted on 2 April 2023 by

I’ve recently taken on a new, one day a week, role in Cardiff University as the Flexible Learning Academic Partner (FLAP).  Not the most attractive of acronyms but I’m rolling […]

“Just Do the Next Right Thing”

“Just Do the Next Right Thing”

Posted on 7 March 2023 by

Regular readers will know that I am partial to collecting new business terminology.  Usually this language comes from an academic or a business expert, but today, I offer you a […]

Trust Thermoclines

Trust Thermoclines

Posted on 8 February 2023 by

I love learning new business language to describe something – my last blog was about ‘organisational tempo’, one blog was about the importance of ‘psychological safety’ at work, another about […]

Organisational Tempo

Organisational Tempo

Posted on 5 January 2023 by

The Christmas and New Year period is the best holiday in the academic calendar because Cardiff University literally shuts. (I’m sure that there will be some people who have to […]

The Inaugural Lethbridge Customer Service Awards

The Inaugural Lethbridge Customer Service Awards

Posted on 30 November 2022 by

Whilst I enjoy pointing out the flaws in people, processes and organisations, never let it be said that I don’t heap praise on the good things I experience too!  Last […]

Vaccine Lean – The Dawn of the Water Spider

Posted on 25 October 2022 by

One of my favourite things to do is ... encounter a slightly less than optimal service experience where I can very quickly identify a series of things that could be […]

The Queen and Lean

Posted on 4 October 2022 by

Well it’s been another momentous month in the insanity that is the 2020s.   I was surprised at how sad I felt after the Queen died ... it really is an […]

Decisions, Decisions, Decisions

Decisions, Decisions, Decisions

Posted on 28 August 2022 by

My first job in the Lean Enterprise Research Centre was to understand how to apply an operations management methodology, which had originated in manufacturing, to that of a service environment.   […]

Peaceful Protest

Peaceful Protest

Posted on 2 August 2022 by

Some of you might remember that I went viral on Twitter once when I was miffed at a 5 men panel on Good Morning Britain passing judgement on whether or […]

Tesla Tales

Tesla Tales

Posted on 5 July 2022 by

Last week a valued associate of Cardiff Business School drove me to a meeting in his brand new Tesla.  I have only ever seen them in car parks and in […]