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Service Improvement

Have Laptop, Will Hustle

Have Laptop, Will Hustle

Posted on 13 August 2019 by

I’m going to say something quite privileged right now, but I’m amazed that everyone in work doesn’t have a laptop. Well, let me rephrase that, I’m amazed anyone who has […]

Pizza Productivity

Pizza Productivity

Posted on 21 July 2019 by

In my lectures I often joke that once you start seeing the world from a lean perspective, things that you used to enjoy can start to become quite frustrating because […]

Services and Standards: Stand Off or Stand Up?

Posted on 5 February 2019 by

“To understand Toyota’s success, you have to unravel the paradox – you have to see that the rigid specification is the very thing that makes the flexibility and creativity possible” […]