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Lean

Human or Chatbot? Declare Yourself!

Posted on 23 March 2018 by

I’m watching the television right now and after the advert break the programme titles return and a large letter P looms in the top right-hand corner of the screen. Now […]

Right to Left Technology Thinking

Posted on 23 March 2018 by

One of the first things I learned when I joined the Lean Enterprise Research Centre (LERC) in 2005 was the power of understanding that, as work is completed in organizations, […]

The Intangible Balance Scorecard

Posted on 23 March 2018 by

Since Robert Kaplan and David Norton’s hugely successful Balance Scorecard approach to strategic business management, first published in the Harvard Business Review in 1992, organizations have sought to measure a […]

Creating Organizational Cultures of Learning – Linked Learning Loops

Posted on 23 March 2018 by

“The trouble with us is that we’ve got no corporate memory.” I’ve heard this statement in various forms from a variety of different people I’ve worked with over the years. […]

Confront Waste to Innovate!

Posted on 23 March 2018 by

It appears that innovation, while far from a new concept, is now the hotly sought after ‘ingredient’ that organisations are desperate to harness, adopt, nurture and grow. I have been […]

The Destructive Force of the CAVE Mentality

Posted on 9 January 2015 by

A regular criticism of a lean approach to work is simply that it’s “common sense”. If it’s so “common” however, then how come there are so many work processes that […]

Behold! Successful Government IT Projects!

Posted on 9 January 2015 by

There can be no doubt that there have been several high profile Government IT initiatives which have failed miserably. Attempts to upgrade and improve the NHS’s IT infrastructure were last […]

Lean Management and Maternity!

Posted on 9 January 2015 by

In February this year I found out that I was pregnant. I gave birth to my baby in October, so it’s hard to talk about the challenges that I’ve faced […]

Improving Customer Service through Digital Technologies: Learning from Different Sectors

Posted on 23 July 2014 by

A while ago, I wrote a blog about the role that digital technologies played when I bought a bike online and how important it was to analyse the entire customer […]

People Power!

Posted on 23 July 2014 by

One of the best parts of my job is when I work with teams who, and it’s very clear from the start, are in a pretty frustrated place. That might […]