Skip to main content
Sarah Lethbridge

Sarah Lethbridge

Pro Dean of External Engagement

Latest posts

Be Honest About the Gas Tanks – Openness and Customer Visibility

Posted on 18 September 2018 by

There’s something magical about businesses which understand that if you prioritise customer experience, the customers will come. Obviously this is a very simplistic way to look at the intricacies of […]

Human or Chatbot? Declare Yourself!

Posted on 23 March 2018 by

I’m watching the television right now and after the advert break the programme titles return and a large letter P looms in the top right-hand corner of the screen. Now […]

GDPR-ositivity

Posted on 23 March 2018 by

I heard the letters G, D, P and R together for the first time in April 2017 at a Breakfast Briefing that the Business School organised about the DVLA’s digital […]

Right to Left Technology Thinking

Posted on 23 March 2018 by

One of the first things I learned when I joined the Lean Enterprise Research Centre (LERC) in 2005 was the power of understanding that, as work is completed in organizations, […]

The Intangible Balance Scorecard

Posted on 23 March 2018 by

Since Robert Kaplan and David Norton’s hugely successful Balance Scorecard approach to strategic business management, first published in the Harvard Business Review in 1992, organizations have sought to measure a […]

Creating Organizational Cultures of Learning – Linked Learning Loops

Posted on 23 March 2018 by

“The trouble with us is that we’ve got no corporate memory.” I’ve heard this statement in various forms from a variety of different people I’ve worked with over the years. […]

Lessons in Innovation

Posted on 23 March 2018 by

The other week, I decided to take some time out and attend the Chartered Association of Business School’s Executive Education symposium. Like most of us, I had lots to do, including arranging early morning […]

Diversity Within the Digital Board

Posted on 23 March 2018 by

When contemplating the composition of progressive digital boards, it’s relatively easy to draw up a wish list. You’d want a board to possess a mixture of managerial acumen and technical […]

E-Efficiency and E-Effectiveness

Posted on 23 March 2018 by

It is my firm belief that public services can be at the cutting edge of digital developments. In a previous BVEX blog I eulogized about the savings in both customer […]

Confront Waste to Innovate!

Posted on 23 March 2018 by

It appears that innovation, while far from a new concept, is now the hotly sought after ‘ingredient’ that organisations are desperate to harness, adopt, nurture and grow. I have been […]