Services and Standards: Stand Off or Stand Up?

Posted on 5 February 2019 by Sarah Lethbridge

“To understand Toyota’s success, you have to unravel the paradox – you have to see that the rigid specification is the very thing that makes the flexibility and creativity possible” Decoding the DNA of the Toyota Production System. Spear and Bowen, 1999.  “The specialisation and standardisation of work …. lead to more handovers, fragmentation of
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