Latest posts

Lean

The Generation Game

Posted on 2 February 2020 by Sarah Lethbridge

There are lots of pivotal statements that are said to you in your life, that somehow or other, make it onto the great ‘statements I will never forget’ stone tablet of your mind.  When people say them to you, I wish that there was some kind of mental *ding* as the statement is carved into long
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Systems Leadership

System Addict

Posted on 21 December 2019 by Sarah Lethbridge

Thanks to my stellar upbringing, I have turned out to be a rather ‘forthright’ woman, chock full of opinions.  As I get older, experience is only galvanizing my resolve. I’m getting worse.  Most recently I was outraged at a children’s party and felt the need to get into an argument with Mrs Christmas / Santa’s Elf (it’s
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Service Improvement

Small is Beautiful

Posted on 2 December 2019 by Sarah Lethbridge

Unfortunately, as we come to the end of the year, it just feels like there are so many huge things that we still all have to deal with.  I have to confess that I now quickly scroll past any tweets or facebook posts about the rate at which the icecaps are melting.  I know that the planet
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Service Improvement, Value

Price Does Not Equal Value

Posted on 12 October 2019 by Sarah Lethbridge

It’s been an interesting couple of weeks for us in work, one that has made me acutely aware of the fact that it is so hard to accurately describe value – holistic, intangible value.  As a lean thinker, this phenomenon is not new to me of course. Often we spend a great deal of time improving
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