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psychological safety

You’re Not Doing it Right!

You’re Not Doing it Right!

Posted on 29 April 2026 by

In Working Smarter and Harder to Overcome Friction I discussed the notion of employees doing MORE to ultimately help customers do less, ergo, making the service they provide more helpful […]

The Shield of Shame

The Shield of Shame

Posted on 2 February 2025 by

The school one of my husband's children attends is very experienced at helping kids to feel more secure within educational settings. The environment they create is extremely student-centred and huge […]

Addicted to Truth

Addicted to Truth

Posted on 27 March 2024 by

I’ve been fortunate to be part of a really interesting Senior Leadership course in Cardiff University that involved completing a behavioural profiling tool to help me ‘map my brain’. I […]

Organisational Therapy

Organisational Therapy

Posted on 28 February 2022 by

When it feels like the world is falling apart, I seek solace in television.  Not live ‘terrestrial’ television of course, because THE NEWS can pop up at anytime on that […]