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Customer Centricity

Five Star Nothingness

Five Star Nothingness

Posted on 20 September 2026 by

I spend a lot of time teaching people about the importance of customer centricity.  I’ll talk about how we need some kind of yard stick to determine where we are […]

Gwybod and Nabod. To Know and TO KNOW.

Gwybod and Nabod. To Know and TO KNOW.

Posted on 20 May 2026 by

I have developed lots of lovely and intellectually productive work relationships as a consequence of my external engagement role in Cardiff Business School.  One of which is with Diana Reynolds […]