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Preventing the Bad Smell of BPO

Posted on 23 July 2014 by Blogs Admin

As a specialist in lean thinking, I naturally work with organisations that are keen to be more efficient and effective. They are looking to increase the gap between their costs […]

Looking at Value from a Different Perspective – Lessons from a Little Russian Hipster Anti-café

Posted on 23 July 2014 by Blogs Admin

A friend shared an interesting article with me the other day about a new type of café that has opened in London – “Ziferblat”. Ivan Mitin, an “entrepreneur” (I use […]

Using Big Data to Personalise Customer Experience

Posted on 23 July 2014 by Blogs Admin

One of the best companies I know at handling a massive amount of data is Tesco. It is terrifying how much information they know about their customers, but it enables […]

Maximise Value not just Minimise Cost

Posted on 23 July 2014 by Blogs Admin

As a lean thinking specialist, I often have to spend a considerable amount of time making sure that lean is not perceived as simply “a waste reduction” methodology. The 7 […]

From Web to Wind

Posted on 23 July 2014 by Blogs Admin

There is no doubt of the immense power that IT can have in terms of enhancing customer experience. I am constantly amazed at the pace in which IT innovations are […]

Lean Blog

Posted on 24 September 2013 by Blogs Admin

I've been writing a lean blog for the Business Value Exchange http://businessvalueexchange.com/ and so thought I'd post my blogs up on on a Cardiff University site too. If I get […]