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Innovation

The Reports Have Gone to Her Head

The Reports Have Gone to Her Head

Posted on 5 October 2025 by

The contribution to lean that I am most proud of is my (frankly brilliant) Elements of Improvement model which illustrates all of the key, core, improvement ideals that organisations need […]

Cross Stitch Standards and Creativity

Cross Stitch Standards and Creativity

Posted on 10 September 2025 by

I seem to be living in the past a bit at the moment, probably due to recent sadnesses.  After my blog on company handbooks, I couldn’t help but buy a […]

Hankering for a Handbook

Hankering for a Handbook

Posted on 3 August 2025 by

Probably my love of company handbooks has something to do with the first ‘handbook’ I ever owned which helped me to navigate my responsibilities as a Brownie Guide (for a […]

Lifetime Loyalty and Taylor Swift

Lifetime Loyalty and Taylor Swift

Posted on 1 July 2024 by

I’ve been very lucky to have been to some amazing gigs, festivals, hot tub holidays and cool girl city breaks in my life (pro tip - always seek out a […]

Designs on Service Design

Designs on Service Design

Posted on 28 February 2024 by

On Tuesday I had the pleasure of teaching my ‘Introduction to Service Design’ course to a group of people from a range of different organisations, including, I’m pleased to add, […]

The Great Pandemic Pause

The Great Pandemic Pause

Posted on 4 April 2022 by

At the beginning of the pandemic I wrote a remarkably positive (particularly for me) blog about how I could see that necessity was triggering a miraculous transformation in services.  The […]

Organisational Therapy

Organisational Therapy

Posted on 28 February 2022 by

When it feels like the world is falling apart, I seek solace in television.  Not live ‘terrestrial’ television of course, because THE NEWS can pop up at anytime on that […]

AMBAZING Accreditation!

AMBAZING Accreditation!

Posted on 7 November 2021 by

The Business School is so delighted to have achieved AMBA accreditation! It’s a globally renowned hallmark of quality that simply and clearly communicates the excellence of our MBA programmes. AMBA […]

My Big Lean Head

My Big Lean Head

Posted on 5 October 2021 by

I’ve written several blogs where I have been quite open and honest about my big lean head. To experience this phenomenon you might like to revisit ‘Urgh, serve pizza faster! […]

[Let us] Help [you] to Grow: Management

[Let us] Help [you] to Grow: Management

Posted on 5 September 2021 by

Guest post by Dr. Jane Lynch, Programme Director of Help to Grow In 2019, Welsh Government estimated there were 267,000 enterprises active in Wales with 95% of these registered as […]