Sarah Lethbridge

Sarah Lethbridge


Latest posts

Have Laptop, Will Hustle

Posted on 13 August 2019 by Sarah Lethbridge

I’m going to say something quite privileged right now, but I’m amazed that everyone in work doesn’t have a laptop. Well, let me rephrase that, I’m amazed anyone who has to attend loads of meetings aren’t bought laptops by their employer.  I’m a much more productive employee because I have one with me at all times
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Pizza Productivity

Posted on 21 July 2019 by Sarah Lethbridge

In my lectures I often joke that once you start seeing the world from a lean perspective, things that you used to enjoy can start to become quite frustrating because you can see the room for improvement everywhere. I recently had a brilliant day at a mini festival in Cardiff with my friends but the
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Looking Sideways and Down

Posted on 25 June 2019 by Sarah Lethbridge

When looking at how operations management is evolving, it seems that some of the more innovative companies follow an organisational design akin to the Netflix model of “highly aligned, loosely coupled” i.e. that all employees have a very clear understanding of what the company wants to achieve and how they can help the organisation to
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Cafés, Restaurants and Lean

Posted on 5 February 2019 by Sarah Lethbridge

Lean moves through sectors in waves.   It can safely be declared that the most mature application of lean thinking is within the automotive industry, the industry where it all began! Other sectors are altogether newer to the lean approach however. Most recently, there appears to be a current up-swell of interest in lean within the University
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Services and Standards: Stand Off or Stand Up?

Posted on 5 February 2019 by Sarah Lethbridge

“To understand Toyota’s success, you have to unravel the paradox – you have to see that the rigid specification is the very thing that makes the flexibility and creativity possible” Decoding the DNA of the Toyota Production System. Spear and Bowen, 1999.  “The specialisation and standardisation of work …. lead to more handovers, fragmentation of
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Economies of Scale vs. Economies of Flow

Posted on 24 October 2018 by Sarah Lethbridge

Often when I’m teaching, I find myself skulking amongst the middle ground of contrasting ideas. Sometimes I’m even perilously perched atop of a massive fence dividing two opinions. Sometimes I’m in the middle ground of contrasting ideas, sat on the fence of indecision, whilst rocking back and forth muttering “it depends”. I think that one
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Human or Chatbot? Declare Yourself!

Posted on 23 March 2018 by Sarah Lethbridge

I’m watching the television right now and after the advert break the programme titles return and a large letter P looms in the top right-hand corner of the screen. Now I know that this stands for ‘promotion’ and that products featured within the programme have paid to be there. So now I’m on product placement
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GDPR-ositivity

Posted on 23 March 2018 by Sarah Lethbridge

I heard the letters G, D, P and R together for the first time in April 2017 at a Breakfast Briefing that the Business School organised about the DVLA’s digital strategy. After sharing the progress that it has made towards reaching 100% of its services being offered digitally, the DVLA’s Service Manager then turned to
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