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Sarah Lethbridge

Sarah Lethbridge

Pro Dean of External Engagement

Latest posts

Organisational Tempo

Organisational Tempo

Posted on 5 January 2023 by Sarah Lethbridge

The Christmas and New Year period is the best holiday in the academic calendar because Cardiff University literally shuts. (I’m sure that there will be some people who have to […]

The Inaugural Lethbridge Customer Service Awards

The Inaugural Lethbridge Customer Service Awards

Posted on 30 November 2022 by Sarah Lethbridge

Whilst I enjoy pointing out the flaws in people, processes and organisations, never let it be said that I don’t heap praise on the good things I experience too!  Last […]

Vaccine Lean – The Dawn of the Water Spider

Vaccine Lean – The Dawn of the Water Spider

Posted on 25 October 2022 by Sarah Lethbridge

One of my favourite things to do is ... encounter a slightly less than optimal service experience where I can very quickly identify a series of things that could be […]

The Queen and Lean

The Queen and Lean

Posted on 4 October 2022 by Sarah Lethbridge

Well it’s been another momentous month in the insanity that is the 2020s.   I was surprised at how sad I felt after the Queen died ... it really is an […]

Decisions, Decisions, Decisions

Decisions, Decisions, Decisions

Posted on 28 August 2022 by Sarah Lethbridge

My first job in the Lean Enterprise Research Centre was to understand how to apply an operations management methodology, which had originated in manufacturing, to that of a service environment.   […]

Peaceful Protest

Peaceful Protest

Posted on 2 August 2022 by Sarah Lethbridge

Some of you might remember that I went viral on Twitter once when I was miffed at a 5 men panel on Good Morning Britain passing judgement on whether or […]

Tesla Tales

Tesla Tales

Posted on 5 July 2022 by Sarah Lethbridge

Last week a valued associate of Cardiff Business School drove me to a meeting in his brand new Tesla.  I have only ever seen them in car parks and in […]

Back to Reality!

Back to Reality!

Posted on 31 May 2022 by Sarah Lethbridge

There’s no doubt about it, we are definitely BACK in the physical world.  After moaning AT LENGTH about how much I’d had enough of working from home during the pandemic, […]

Carrots, Sticks and Buckets of Time Tricks

Carrots, Sticks and Buckets of Time Tricks

Posted on 5 May 2022 by Sarah Lethbridge

One of the difficult jobs of any leader is to get people to do something differently or to get them to do what you need them to do.  If only […]

The Great Pandemic Pause

The Great Pandemic Pause

Posted on 4 April 2022 by Sarah Lethbridge

At the beginning of the pandemic I wrote a remarkably positive (particularly for me) blog about how I could see that necessity was triggering a miraculous transformation in services.  The […]