Latest posts

Service Improvement

Small is Beautiful

Posted on 2 December 2019 by Sarah Lethbridge

Unfortunately, as we come to the end of the year, it just feels like there are so many huge things that we still all have to deal with.  I have to confess that I now quickly scroll past any tweets or facebook posts about the rate at which the icecaps are melting.  I know that the planet
Read more


Service Improvement, Value

Price Does Not Equal Value

Posted on 12 October 2019 by Sarah Lethbridge

It’s been an interesting couple of weeks for us in work, one that has made me acutely aware of the fact that it is so hard to accurately describe value – holistic, intangible value.  As a lean thinker, this phenomenon is not new to me of course. Often we spend a great deal of time improving
Read more

Lean, Organisational culture, Service Improvement

Is There Such a Thing as Too Much Lean?

Posted on 16 September 2019 by Sarah Lethbridge

I don’t like flying much at all. Not for climate reasons unfortunately, but for defying gravity reasons. I became ok at it when I worked on a project in Switzerland for a couple of years and that was great, finally I was free. But now I’ve got a daughter, I don’t tend to travel as
Read more

Lean, Productivity, Service Improvement

Have Laptop, Will Hustle

Posted on 13 August 2019 by Sarah Lethbridge

I’m going to say something quite privileged right now, but I’m amazed that everyone in work doesn’t have a laptop. Well, let me rephrase that, I’m amazed anyone who has to attend loads of meetings aren’t bought laptops by their employer.  I’m a much more productive employee because I have one with me at all times
Read more