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Window of Light

Window of Light

Posted on 2 July 2025 by

When I started working for the Lean Enterprise Research Centre in 2005, I was part of Ann Esain’s Health and Services team. Ann was leading an action research project across […]

Ticketing Masterplans

Ticketing Masterplans

Posted on 4 September 2024 by

I’ve just got back from a lovely (hot) week in Cyprus, the only annoyance being a very frustrating morning trying (AND FAILING!) to secure Oasis tickets. I’m usually a pretty […]

Looking at Things Differently

Looking at Things Differently

Posted on 4 June 2024 by

My wonderful friend, who I met over 10 years ago when I enrolled in an NCT class, very sadly, died recently.  I joined the NCT course desperate to prepare myself […]