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Marketing Magic

Lean, Service Improvement, Social Media

Marketing Magic

Posted on 26 November 2025 by

I often feel like I could have been in advertising.  I’ve never been glamorous enough to have been able to make it really, but the sparkle of a career á […]

Lean, Organisational culture, Productivity, Service Improvement, Strategy

What’s My Job Again?

Posted on 22 October 2025 by

Last month I talked about the “Call for Help” box within my Elements of Improvement model and this month I want to talk about a box which is giving me […]

Innovation, Lean, Organisational culture, Service Improvement

The Reports Have Gone to Her Head

Posted on 5 October 2025 by

The contribution to lean that I am most proud of is my (frankly brilliant) Elements of Improvement model which illustrates all of the key, core, improvement ideals that organisations need […]

Innovation, Service Improvement

Cross Stitch Standards and Creativity

Posted on 10 September 2025 by

I seem to be living in the past a bit at the moment, probably due to recent sadnesses.  After my blog on company handbooks, I couldn’t help but buy a […]

 
Hefin David and the Aeroplane Arms

Hefin David and the Aeroplane Arms

Posted on 15 August 2025 by

Imagine aeroplane arms, where one hand reaches towards the sky and the other angles itself towards the floor.  That was the gesture I’d use to describe Dr Hefin David MS […]

Hankering for a Handbook

Hankering for a Handbook

Posted on 3 August 2025 by

Probably my love of company handbooks has something to do with the first ‘handbook’ I ever owned which helped me to navigate my responsibilities as a Brownie Guide (for a […]

Window of Light

Window of Light

Posted on 2 July 2025 by

When I started working for the Lean Enterprise Research Centre in 2005, I was part of Ann Esain’s Health and Services team. Ann was leading an action research project across […]

Defensive Organising

Defensive Organising

Posted on 2 June 2025 by

When you care about Business School External Engagement you have to care about LinkedIn.  After the painful takeover of Twitter, the ruthless replacement of a cute, blue bird by the […]

McMullin’s Tandem of Co-Production

McMullin’s Tandem of Co-Production

Posted on 27 April 2025 by

I can pinpoint my love of delicious words and descriptive narratives to a really rather brilliant English teacher I had at senior school, Miss Ducroq, who showed us how exciting […]

The Joy of John Parry-Jones

The Joy of John Parry-Jones

Posted on 31 March 2025 by

In my 20 years of working for Cardiff University, I have thought deeply about a myriad of different tactics, strategies, concepts, levers and mechanisms to bring about organisational success.   There’s […]