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Value

Ticketing Masterplans

Ticketing Masterplans

Posted on 4 September 2024 by

I’ve just got back from a lovely (hot) week in Cyprus, the only annoyance being a very frustrating morning trying (AND FAILING!) to secure Oasis tickets. I’m usually a pretty […]

Looking at Things Differently

Looking at Things Differently

Posted on 4 June 2024 by

My wonderful friend, who I met over 10 years ago when I enrolled in an NCT class, very sadly, died recently.  I joined the NCT course desperate to prepare myself […]

Event Lean

Event Lean

Posted on 5 December 2023 by

Is it just me, and I’m going to show my age now, but do we all seem to collectively celebrate holidays with much more gusto than we ever used to? […]

Rosé Cava Revolution?

Rosé Cava Revolution?

Posted on 8 September 2023 by

I’ve just got back from a lovely week away with my husband and daughter and, for the first time, I went ‘all inclusive’.  Before I decided to add on this […]

Writing about Writing

Writing about Writing

Posted on 4 July 2023 by

As I sat down to write this month’s blog, about the therapeutic, transformative act of writing itself, the thought suddenly entered my head to see whether Chat GPT could write […]

Trust Thermoclines

Trust Thermoclines

Posted on 8 February 2023 by

I love learning new business language to describe something – my last blog was about ‘organisational tempo’, one blog was about the importance of ‘psychological safety’ at work, another about […]

The Inaugural Lethbridge Customer Service Awards

The Inaugural Lethbridge Customer Service Awards

Posted on 30 November 2022 by

Whilst I enjoy pointing out the flaws in people, processes and organisations, never let it be said that I don’t heap praise on the good things I experience too!  Last […]

Price Does Not Equal Value

Price Does Not Equal Value

Posted on 12 October 2019 by

It’s been an interesting couple of weeks for us in work, one that has made me acutely aware of the fact that it is so hard to accurately describe value […]

Cafés, Restaurants and Lean

Posted on 5 February 2019 by

Lean moves through sectors in waves.   It can safely be declared that the most mature application of lean thinking is within the automotive industry, the industry where it all began! Other […]

Be Honest About the Gas Tanks – Openness and Customer Visibility

Posted on 18 September 2018 by

There’s something magical about businesses which understand that if you prioritise customer experience, the customers will come. Obviously this is a very simplistic way to look at the intricacies of […]