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Organisational culture

Double Meanings

Double Meanings

Posted on 2 October 2024 by

There are lots of times when I’m teaching lean and I share a Japanese word, such as ‘Andon’ or ‘Kaizen’ or ‘Hoshin Kanri’, where I say what the word means […]

Networking Noodles

Networking Noodles

Posted on 1 May 2024 by

It is fair to say that over the last 18 years I have thought A LOT about lean, and indeed, about a whole plethora of other related improvement methodologies. I’ve […]

Addicted to Truth

Addicted to Truth

Posted on 27 March 2024 by

I’ve been fortunate to be part of a really interesting Senior Leadership course in Cardiff University that involved completing a behavioural profiling tool to help me ‘map my brain’. I […]

Hungry Cultures

Hungry Cultures

Posted on 17 December 2023 by

If you’ve read a few of these blogs you’ll know that I collect business phrases and new terminologies like some kind of airport business book magpie. There are those that […]

Moving on Up

Moving on Up

Posted on 1 October 2023 by

Anyone who knows me knows I LOVE Taylor Swift. My love for her has kind of grown though. I didn’t used to be as obsessed as I am now. The […]

Help to Grow Coldplay Style

Help to Grow Coldplay Style

Posted on 7 June 2023 by

Music is my constant.  I used to be completely obsessed, regularly going to tiny bands on my own on any night of the week … life, and being too tired […]

Caring IS Everything!

Caring IS Everything!

Posted on 1 May 2023 by

Last month, I wrote about my new Flexible Learning role and it’s fair to say that getting the project up and running has consumed much of my working life, more […]

“Just Do the Next Right Thing”

“Just Do the Next Right Thing”

Posted on 7 March 2023 by

Regular readers will know that I am partial to collecting new business terminology.  Usually this language comes from an academic or a business expert, but today, I offer you a […]

Organisational Tempo

Organisational Tempo

Posted on 5 January 2023 by

The Christmas and New Year period is the best holiday in the academic calendar because Cardiff University literally shuts. (I’m sure that there will be some people who have to […]

The Inaugural Lethbridge Customer Service Awards

The Inaugural Lethbridge Customer Service Awards

Posted on 30 November 2022 by

Whilst I enjoy pointing out the flaws in people, processes and organisations, never let it be said that I don’t heap praise on the good things I experience too!  Last […]