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Operations

Preventing the Bad Smell of BPO

Posted on 23 July 2014 by

As a specialist in lean thinking, I naturally work with organisations that are keen to be more efficient and effective. They are looking to increase the gap between their costs […]

Using Big Data to Personalise Customer Experience

Posted on 23 July 2014 by

One of the best companies I know at handling a massive amount of data is Tesco. It is terrifying how much information they know about their customers, but it enables […]

Maximise Value not just Minimise Cost

Posted on 23 July 2014 by

As a lean thinking specialist, I often have to spend a considerable amount of time making sure that lean is not perceived as simply “a waste reduction” methodology. The 7 […]