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The Language Of Student Complaints Procedures In The UK Higher Education Sector – Developing the Data and Methodology Chapter – Lisa Pomfrett

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Current Issues:

Despite relatively small corpora and the lack of a staff guidance corpus for Post-92 universities, the pilot study has provided interesting outcomes.  With this in mind, and that focus groups are likely to be London-based, should the focus of the main analysis be on documents  from universities in London rather than across England as currently planned?

Should a single focus group be held with all document users in attendance or multiple interviews held with individual users?