Managing your money

7 top tips on how to protect yourself from fraud at University

Our Advice & Money Team offer some handy tips on how to notice fraud, as well as preventing yourself from falling into the trap…


Our Advisers have seen Cardiff students targeted and want to increase awareness amongst students and encourage you to be aware of what you should look out for and what you should and shouldn’t do to stay safe from fraud.  


We strongly advise students to follow the advice given by Action Fraud ‘Protect Yourself from Fraud’, which says: –


Do not give any personal information (name, address, bank details, email or phone number) to organisations or people before verifying their credentials.

Many frauds start with a phishing email. A common one we see is students receiving fishing emails from the Student Loans Company. Remember that banks and financial institutions will not send you an email asking you to click on a link and confirm your bank details. Do not trust these emails. If you are unsure about the authenticity of an email you can always call your bank using the phone number on a genuine piece of correspondence, website (typed directly into the address bar) or the phone book to check if you’re not sure.

Destroy and preferably shred any documents that have your name and address or card details on. Identity fraudsters don’t need much information in order to be able to clone your identity.

Make sure your computer has up-to-date anti-virus software and a firewall installed. Ensure your browser is set to the highest level of security notification and monitoring to prevent malware issues and computer crimes.

Sign-up to Verified by Visa or MasterCard Secure Code. Add an extra layer of security while shopping on line. You will need to register a password with your card company.

If you receive bills, invoices or receipts for things you haven’t bought, take action. Your identity may have been stolen.

You should regularly get a copy of your credit file and check it for entries you don’t recognise. Callcredit, Equifax and Experian can all provide your credit file. An identity protection service such as ProtectMyID monitors your Experian credit report and alerts you by email or SMS to potential fraudulent activity


If you need advice about fraud

Call Action Fraud on 0300 123 2040 to discuss your situation with a specialist fraud advisers. To report a fraud, you can either call 0300 123 2040 or visit
If you would like to speak to an Adviser in our Advice & Money team please do not hesitate to contact us or call in and see us  Thursday 26th November in Y Plas (student’s union) between 11am and 2pm,  Student Safety Event.


Contact the Advice & Money Team

We are available for drop-in and bookable appointments and can be found at:

  • Student Support Centre  at 50 Park Place, Student High Street
  • Student Support Centre at Cardigan House, Heath Park
  • Advice & Money also have a dedicated office in Cardiff Business School


Follow us on twitter and/or like us on Facebook for future news and updates of our events.


Best wishes

 Advice & Money Team







Your Student Life, Supported.

The Student Support Centre has a range of services dedicated to helping students make the most of their time at University, including: Advice & Money, Careers & Employability, Counselling, Health & Wellbeing, Disability & Dyslexia and International Student Support.

The Student Support Centres are located at 50 Park Place, Cathays Campus and Cardigan House, Heath Park Campus.

For further details of services, events, opening times and more find us on the University Intranet.



  • Henry

    You know, even though it’s a couple of years old this same advice holds true.
    The only thing that’s changed is the quality of cloud based storage, which allows you to back up pretty much everything nowadays.

    It’s a useful facility – I’d urge people to make more use of the Cloud.

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