{"id":286,"date":"2020-03-01T22:08:19","date_gmt":"2020-03-01T22:08:19","guid":{"rendered":"http:\/\/blogs.cardiff.ac.uk\/sarahlethbridgelean\/?p=286"},"modified":"2024-09-08T17:05:28","modified_gmt":"2024-09-08T17:05:28","slug":"citizen-lethbridge","status":"publish","type":"post","link":"https:\/\/blogs.cardiff.ac.uk\/sarahlethbridgelean\/citizen-lethbridge\/","title":{"rendered":"Citizen Lethbridge"},"content":{"rendered":"\r\n

I\u2019m sitting in a caf\u00e9 waiting to go to the TedX Cardiff<\/a> Conference co-organised by one of our associates Richard Strudwick<\/a> with the support of the Cardiff School of Journalism, Media and Cultural Studies<\/a>.\u00a0\u00a0I\u2019ve been working too much lately and I did wonder whether I should lose my Sunday with my daughter to go to another work related type event but in the end I had to deliver some emergency fruit and pastries to appropriately welcome an Indian delegation studying with us next week so I seemed doomed to work regardless!\u00a0\u00a0Plus, it\u2019s a rare treat to be able to spend some time thinking about interesting things without the constant email ding ding ding that haunts my everyday working life.\u00a0\u00a0I\u2019ll make it up to her. :\/<\/p>\r\n\r\n\r\n\r\n

I\u2019ve had some really big breakthrough moments at conferences as well, so am always a fan of opening myself up to interesting new perspectives and was really grateful to Richard for offering me a chance to attend.\u00a0\u00a0One important event that I attended was many moons ago was to hear Professor Mark Moore<\/a> from Harvard\u2019s Kennedy School of Government<\/a> give a talk about Public Value in the dungeons of Cardiff Castle (very dramatic) organized by Cardiff Met University.\u00a0Listening to Mark, a lightbulb came on and I knew that his \u201cpublic value\u201d concept was a way of explaining and exploring the complexities of applying lean thinking within public services. You see lean is a methodology which is completely focused on customer value (sooo many people and organisations\u00a0completely forget<\/strong>\u00a0this by the way, but that\u2019s another story) yet within public services understanding who your customers are and what it is they want from you can be really quite complicated.\u00a0\u00a0<\/p>\r\n\r\n\r\n\r\n

Professor Mark Moore started to describe value within the criminal justice system in order to explain the differences and tensions experienced by public sector managers.\u00a0\u00a0You might think that the victim of the crime would be the \u2018customer\u2019 in lean terms, someone who deserves justice and security, but Mark reminded us that the accused has \u2018customer rights\u2019 too. They deserve to be heard fairly and honestly, for their fundamental human rights to be respected, regardless of what they may or may not have done.\u00a0\u00a0Other players within this complicated dynamic involve \u2018the taxpayer\u2019 who whilst hopefully sensitive to the victim and accused\u2019s needs, does not want transactions to occur with infinite costs to themselves.\u00a0\u00a0They want justice for all as affordably as possible.\u00a0\u00a0Political parties involved within the arena are \u2018customers\u2019 too .. and powerful ones.\u00a0\u00a0Whilst the ideal is that they are perfectly aligned to the public voice, that\u2019s not always the case and so they can be misaligned to those directly involved and those ultimately paying for what\u2019s involved.\u00a0\u00a0<\/p>\r\n\r\n\r\n\r\n

So yes, complicated and potentially conflicted. A thousand times more problematic than the \u201chmm which car shall I buy?\u201d decision making involved within commercial value.\u00a0\u00a0Moore tries to help public sector managers better understand the juggling act that they find themselves in confirming that their job is to manage the chaos.\u00a0\u00a0Inevitably their achievements will always be imperfect to some extent as a consequence.\u00a0\u00a0His \u201cStrategic Triangle\u201d model is a helpful way to think about the challenges that confront a public sector manager. In order to negotiate the creation of public value managers must navigate the: \u2018task environment\u2019 – a combination of what the public wants and whether power will let that happen; the \u2018authorizing environment\u2019 \u2013 whether power and capability will come together to enable something to happen and lastly the \u2018value chain\u2019 how processes and system capability actually deliver what the public desires.\u00a0<\/p>\r\n

\"\"<\/figure>\r\n\r\n\r\n\r\n\r\n\r\n

There\u2019s more to it than a picture of course, but sometimes all that is required is a lens to look through to help you better understand what you\u2019re up against.\u00a0\u00a0The simplicity of the model juxtaposed with its ultimate complexity helps public sector managers to think through all which is before them.\u00a0<\/p>\r\n\r\n\r\n\r\n

I\u2019m finishing this blog following TedXCardiff now and my key takeaway from the day was from Jon Alexander<\/a> and it was amazingly in tune with public value (*lucky blog break alert*) He talked about the move from the ye olden days of a \u2018subject\u2019 society of conformity and how this was replaced with the \u2018consumer\u2019 society of needing and demanding services and products and how now we needed to move to a society of \u2018citizens\u2019, cocreating networks of aligned powers of togetherness.\u00a0\u00a0Engaging with the world as a citizen of the world could help us to refocus on solving the problems of the world. It was again, another really interesting way of looking at life that sparks ideas and new thinking.\u00a0<\/p>\r\n\r\n\r\n\r\n

\"\"\r\n
Jon Alexander<\/strong><\/figcaption>\r\n<\/figure>\r\n\r\n\r\n\r\n

So I\u2019m glad I took some time out to think, today has reminded me that I really need to build more time and space to do so.\u00a0<\/p>\r\n","protected":false},"excerpt":{"rendered":"I\u2019m sitting in a caf\u00e9 waiting to go to the TedX Cardiff Conference co-organised by one of our associates Richard Strudwick with the support of the Cardiff School of Journalism, […]","protected":false},"author":151,"featured_media":1011,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[7,5],"tags":[],"custom_author":[44],"class_list":["post-286","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovation","category-lean","custom_author-sarah-lethbridge"],"jetpack_sharing_enabled":true,"meta_box":[],"jetpack_featured_media_url":"https:\/\/blogs.cardiff.ac.uk\/sarahlethbridgelean\/wp-content\/uploads\/sites\/554\/2020\/03\/world.jpg","_links":{"self":[{"href":"https:\/\/blogs.cardiff.ac.uk\/sarahlethbridgelean\/wp-json\/wp\/v2\/posts\/286","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.cardiff.ac.uk\/sarahlethbridgelean\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.cardiff.ac.uk\/sarahlethbridgelean\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.cardiff.ac.uk\/sarahlethbridgelean\/wp-json\/wp\/v2\/users\/151"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.cardiff.ac.uk\/sarahlethbridgelean\/wp-json\/wp\/v2\/comments?post=286"}],"version-history":[{"count":5,"href":"https:\/\/blogs.cardiff.ac.uk\/sarahlethbridgelean\/wp-json\/wp\/v2\/posts\/286\/revisions"}],"predecessor-version":[{"id":1012,"href":"https:\/\/blogs.cardiff.ac.uk\/sarahlethbridgelean\/wp-json\/wp\/v2\/posts\/286\/revisions\/1012"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.cardiff.ac.uk\/sarahlethbridgelean\/wp-json\/wp\/v2\/media\/1011"}],"wp:attachment":[{"href":"https:\/\/blogs.cardiff.ac.uk\/sarahlethbridgelean\/wp-json\/wp\/v2\/media?parent=286"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.cardiff.ac.uk\/sarahlethbridgelean\/wp-json\/wp\/v2\/categories?post=286"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.cardiff.ac.uk\/sarahlethbridgelean\/wp-json\/wp\/v2\/tags?post=286"},{"taxonomy":"custom_author","embeddable":true,"href":"https:\/\/blogs.cardiff.ac.uk\/sarahlethbridgelean\/wp-json\/wp\/v2\/custom_author?post=286"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}