{"id":1539,"date":"2016-02-03T09:34:59","date_gmt":"2016-02-03T09:34:59","guid":{"rendered":"http:\/\/blogs.cardiff.ac.uk\/library\/?p=1539"},"modified":"2022-04-13T09:31:29","modified_gmt":"2022-04-13T08:31:29","slug":"helen","status":"publish","type":"post","link":"https:\/\/blogs.cardiff.ac.uk\/library\/helen\/","title":{"rendered":"*National Libraries Day 2016*, Meet the Team \u2013 Helen"},"content":{"rendered":"
\"HelenpicblogNLD\"<\/figure>\n

Name and job title<\/strong>
\nHelen Staffer – Library Customer Services Manager<\/p>\n

Job description in a nutshell<\/strong>
\nAs Customer Service Manager I look after teams in six libraries on the Cathays Campus: Aberconway, ASSL, Bute & Architecture, Music, Senghennydd & Trevithick. My colleagues run the help desks in these sites and are on hand to help you with any enquiry about your reading lists, books on loan, room booking s and lots more! Just Ask!\u00a0 I’m also lucky to be involved in projects to improve services across all libraries including marketing and gathering user feedback. If you fancy being a mystery customer just get in touch!<\/p>\n

Where did you grow up?<\/strong>
\nCardiff<\/p>\n

What did you do before the library?<\/strong>
\nI can’t remember a time before libraries! My first job at 18 was in Cardiff University’s Arts & Social Studies Library. I left after to study English followed by a MA in Librarianship. I’ve worked in other University Libraries as well as public libraries in Cardiff. Story time and craft sessions with under-5s showed me how multi-skilled Librarians need to be – I discovered a hidden talent for papier mache that I’ve not been able to use since!!<\/p>\n

Currently reading<\/strong>
\nI’ve been distracted from reading by an addiction to box sets! Currently on series two of Arrow with a list of CS comics series to go before I start on Marvel!!<\/p>\n

Hard copy or electronic?<\/strong>
\nOh either, my house is full of books but holidays involve my son, husband and I happily ignoring each other to reading Neil Gaiman,\u00a0 Malorie Blackman and the latest instalment of the Game of Thrones saga!<\/p>\n

What are you favourite things about Cardiff? Any hidden gems that you would recommend?<\/strong>
\nI’ve always loved living on the coast so seeing Cardiff Bay develop has been a treat and a great location for a night out in the summer! Penarth is a gem for anyone who loves quirky shops, galleries and cafes, oh and Pettigrew Tea House is THE place to go if you enjoy a truly decadent afternoon treat.<\/p>\n

Best thing about working here at the University?
\n<\/strong>The enthusiasm, energy and optimism of our students is infectious and inspires us to help them make the best of their time in Cardiff.<\/p>\n

Most unusual or surprising library query?<\/strong>
\nI was once asked if we had a marketing book in stock which is a normal question it was just that I was walking through town at the time! Luckily with the Library catalogue available on a mobile app you can find out exactly what’s in stock while you’re shopping \u2026<\/p>\n","protected":false},"excerpt":{"rendered":"Name and job title Helen Staffer - Library Customer Services Manager Job description in a nutshell As Customer Service Manager I look after teams in six libraries on the Cathays […]","protected":false},"author":27,"featured_media":1541,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[121,151],"tags":[],"class_list":["post-1539","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-libraries","category-national-libraries-day"],"meta_box":[],"_links":{"self":[{"href":"https:\/\/blogs.cardiff.ac.uk\/library\/wp-json\/wp\/v2\/posts\/1539","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.cardiff.ac.uk\/library\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.cardiff.ac.uk\/library\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.cardiff.ac.uk\/library\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.cardiff.ac.uk\/library\/wp-json\/wp\/v2\/comments?post=1539"}],"version-history":[{"count":5,"href":"https:\/\/blogs.cardiff.ac.uk\/library\/wp-json\/wp\/v2\/posts\/1539\/revisions"}],"predecessor-version":[{"id":1560,"href":"https:\/\/blogs.cardiff.ac.uk\/library\/wp-json\/wp\/v2\/posts\/1539\/revisions\/1560"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.cardiff.ac.uk\/library\/wp-json\/wp\/v2\/media\/1541"}],"wp:attachment":[{"href":"https:\/\/blogs.cardiff.ac.uk\/library\/wp-json\/wp\/v2\/media?parent=1539"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.cardiff.ac.uk\/library\/wp-json\/wp\/v2\/categories?post=1539"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.cardiff.ac.uk\/library\/wp-json\/wp\/v2\/tags?post=1539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}