{"id":828,"date":"2020-06-12T01:00:59","date_gmt":"2020-06-12T01:00:59","guid":{"rendered":"http:\/\/blogs.cardiff.ac.uk\/clcrseminars\/?page_id=828"},"modified":"2020-06-12T07:28:18","modified_gmt":"2020-06-12T07:28:18","slug":"the-language-of-student-complaints-procedures-in-the-uk-higher-education-sector-developing-the-data-and-methodology-chapter-lisa-pomfrett","status":"publish","type":"page","link":"https:\/\/blogs.cardiff.ac.uk\/clcrseminars\/pgr-conference\/the-language-of-student-complaints-procedures-in-the-uk-higher-education-sector-developing-the-data-and-methodology-chapter-lisa-pomfrett\/","title":{"rendered":"The Language Of Student Complaints Procedures In The UK Higher Education Sector \u2013  Developing the Data and Methodology Chapter &#8211; Lisa Pomfrett"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">For an enlarged version, click on the poster or <a href=\"https:\/\/blogs.cardiff.ac.uk\/clcrseminars\/wp-content\/uploads\/sites\/464\/2020\/05\/Lisa-Poster-LPomfrett-.pdf\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"download the file (opens in a new tab)\">download the file<\/a>:<\/p>\n\n\n\n<div class=\"wp-block-file\"><a href=\"https:\/\/blogs.cardiff.ac.uk\/clcrseminars\/wp-content\/uploads\/sites\/464\/2020\/05\/Lisa-Poster-LPomfrett-.pdf\">Lisa Pomfrett Poster<\/a><a href=\"https:\/\/blogs.cardiff.ac.uk\/clcrseminars\/wp-content\/uploads\/sites\/464\/2020\/05\/Lisa-Poster-LPomfrett-.pdf\" class=\"wp-block-file__button\" download>Download<\/a><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/blogs.cardiff.ac.uk\/clcrseminars\/pgr-conference\/abstracts\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Abstracts page (opens in a new tab)\">Abstracts page<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/blogs.cardiff.ac.uk\/clcrseminars\/pgr-conference\/bios\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Bios page (opens in a new tab)\">Bios page<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/blogs.cardiff.ac.uk\/clcrseminars\/wp-content\/uploads\/sites\/464\/2020\/05\/Lisa-Poster-LPomfrett-.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.cardiff.ac.uk\/clcrseminars\/wp-content\/uploads\/sites\/464\/2020\/05\/Lisa-Poster-LPomfrett--1024x768.jpg\" alt=\"\" class=\"wp-image-830\" width=\"1024\" height=\"768\" srcset=\"https:\/\/blogs.cardiff.ac.uk\/clcrseminars\/wp-content\/uploads\/sites\/464\/2020\/05\/Lisa-Poster-LPomfrett--1024x768.jpg 1024w, https:\/\/blogs.cardiff.ac.uk\/clcrseminars\/wp-content\/uploads\/sites\/464\/2020\/05\/Lisa-Poster-LPomfrett--150x113.jpg 150w, https:\/\/blogs.cardiff.ac.uk\/clcrseminars\/wp-content\/uploads\/sites\/464\/2020\/05\/Lisa-Poster-LPomfrett--300x225.jpg 300w, https:\/\/blogs.cardiff.ac.uk\/clcrseminars\/wp-content\/uploads\/sites\/464\/2020\/05\/Lisa-Poster-LPomfrett--768x576.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Current Issues:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Despite relatively small corpora and the lack of a staff guidance corpus for Post-92 universities, the pilot study has provided interesting outcomes.&nbsp; With this in mind, and that focus groups are likely to be London-based, should the focus of the main analysis be on documents&nbsp; from universities in London rather than across England as currently planned? <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Should a single focus group be held with all document users in attendance or multiple interviews held with individual users? <\/p>\n","protected":false},"excerpt":{"rendered":"For an enlarged version, click on the poster or download the file: Lisa Pomfrett PosterDownload Abstracts page Bios page Current Issues: Despite relatively small corpora and the lack of a [&hellip;]","protected":false},"author":1824,"featured_media":0,"parent":564,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-828","page","type-page","status-publish","hentry"],"meta_box":[],"_links":{"self":[{"href":"https:\/\/blogs.cardiff.ac.uk\/clcrseminars\/wp-json\/wp\/v2\/pages\/828","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.cardiff.ac.uk\/clcrseminars\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.cardiff.ac.uk\/clcrseminars\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.cardiff.ac.uk\/clcrseminars\/wp-json\/wp\/v2\/users\/1824"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.cardiff.ac.uk\/clcrseminars\/wp-json\/wp\/v2\/comments?post=828"}],"version-history":[{"count":5,"href":"https:\/\/blogs.cardiff.ac.uk\/clcrseminars\/wp-json\/wp\/v2\/pages\/828\/revisions"}],"predecessor-version":[{"id":1061,"href":"https:\/\/blogs.cardiff.ac.uk\/clcrseminars\/wp-json\/wp\/v2\/pages\/828\/revisions\/1061"}],"up":[{"embeddable":true,"href":"https:\/\/blogs.cardiff.ac.uk\/clcrseminars\/wp-json\/wp\/v2\/pages\/564"}],"wp:attachment":[{"href":"https:\/\/blogs.cardiff.ac.uk\/clcrseminars\/wp-json\/wp\/v2\/media?parent=828"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}