{"id":3024,"date":"2020-10-07T09:26:54","date_gmt":"2020-10-07T09:26:54","guid":{"rendered":"http:\/\/blogs.cardiff.ac.uk\/CESI\/?p=3024"},"modified":"2022-04-13T15:46:25","modified_gmt":"2022-04-13T15:46:25","slug":"working-collaboratively-to-support-digital-education","status":"publish","type":"post","link":"https:\/\/blogs.cardiff.ac.uk\/LTAcademy\/working-collaboratively-to-support-digital-education\/","title":{"rendered":"Working collaboratively to support digital education"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

It’s now been six months since the University \u2018pivoted\u2019\nonline in response to COVID-19, and since the first realisation that learning\nand teaching would look very different for the foreseeable future. The\nUniversity’s decision to switch to a blended model of teaching presented many\nchallenges, and in response over 200 colleagues from across the University\npooled their expertise to tackle the problem head on.<\/p>\n\n\n\n

One collective outcome of this huge collaboration was a Digital\nEducation Support Service<\/a> to help academic staff prepare for their online\nteaching. The service brought together learning technology experts from across\nthe University into a single team, who have been working proactively with\nschools to advise and support education teams in their preparation for blended\ndelivery. The team have also been collectively delivering training in all of\nthe main digital learning tools, including Learning Central, Panopto, Zoom and\nCollaborate. Much of the training has been delivered in live synchronous\nsessions, as well as via asynchronous virtual workshops that staff can work\nthrough at their own pace, with an opportunity to book a slot with an learning\ntechnology expert to discuss specific challenges they may be anticipating.<\/p>\n\n\n\n

Find\nout more about the asynchronous and synchronous training sessions<\/a><\/p>\n\n\n\n

In addition, a digital education “service desk”\nproviding telephone and email support was set up, with colleagues volunteering\nfrom the Programme Management Office (PMO) and our Library Services to\nrespond to requests for support. Service desk volunteers can signpost to online\nresources as well as direct queries to either technical support provided by IT\nservices, or to a learning technology expert for advice around teaching\npractice and pedagogy. Since it’s launch at the beginning of August the service\ndesk has dealt with over 200 requests for help and as expected, demand is\nincreasing rapidly now that term has started.<\/p>\n\n\n\n

Find\nout more about the Digital Education Support Service<\/a><\/p>\n\n\n\n

Our next steps are to get through the start of term with\nas few bumps as possible. Then, as soon as we can, take stock of where we are,\nlearn from what has worked well, and what hasn’t, and plan for a long-term\nsustainable service to support digital education into the future, whatever that\nmay look like.<\/p>\n\n\n\n

One final thought to conclude. COVID19 has thrown up so\nmany personal and institutional challenges, but if we can take one positive\nfrom the last six months at Cardiff, it’s the way in which colleagues across\nthe University have stepped up to meet the challenge, working collaboratively\nacross all roles, grades and disciplines and together have solved seemingly\nunsolvable problems.<\/p>\n\n\n\n

Written by Tony\nLancaster<\/a>, Digital Education Manager <\/p>\n","protected":false},"excerpt":{"rendered":"It's now been six months since the University \u2018pivoted\u2019 online in response to COVID-19, and since the first realisation that learning and teaching would look very different for the foreseeable […]","protected":false},"author":1799,"featured_media":3025,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[371,383],"tags":[184,273,290],"custom_author":[],"class_list":["post-3024","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-education","category-lt-academy-team","tag-digital","tag-digital-practice","tag-digital-strategy"],"lang":"en","translations":{"en":3024},"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p4KqgK-MM","meta_box":[],"jetpack_featured_media_url":"https:\/\/blogs.cardiff.ac.uk\/LTAcademy\/wp-content\/uploads\/sites\/286\/2020\/10\/woman-types-on-the-computer-GKXZ692.jpg","pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/blogs.cardiff.ac.uk\/LTAcademy\/wp-json\/wp\/v2\/posts\/3024","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.cardiff.ac.uk\/LTAcademy\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.cardiff.ac.uk\/LTAcademy\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.cardiff.ac.uk\/LTAcademy\/wp-json\/wp\/v2\/users\/1799"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.cardiff.ac.uk\/LTAcademy\/wp-json\/wp\/v2\/comments?post=3024"}],"version-history":[{"count":1,"href":"https:\/\/blogs.cardiff.ac.uk\/LTAcademy\/wp-json\/wp\/v2\/posts\/3024\/revisions"}],"predecessor-version":[{"id":3026,"href":"https:\/\/blogs.cardiff.ac.uk\/LTAcademy\/wp-json\/wp\/v2\/posts\/3024\/revisions\/3026"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.cardiff.ac.uk\/LTAcademy\/wp-json\/wp\/v2\/media\/3025"}],"wp:attachment":[{"href":"https:\/\/blogs.cardiff.ac.uk\/LTAcademy\/wp-json\/wp\/v2\/media?parent=3024"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.cardiff.ac.uk\/LTAcademy\/wp-json\/wp\/v2\/categories?post=3024"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.cardiff.ac.uk\/LTAcademy\/wp-json\/wp\/v2\/tags?post=3024"},{"taxonomy":"custom_author","embeddable":true,"href":"https:\/\/blogs.cardiff.ac.uk\/LTAcademy\/wp-json\/wp\/v2\/custom_author?post=3024"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}