Health and Wellbeing, Let's Share, Mental health

Working together to create a Suicide Safer Community…

Jo, from the Student Wellbeing Team, talks about World Suicide Prevention Day on 10 September 2018 and how you can be part of creating a Suicide-Safer University…


Every year, suicide is among the top 20 leading causes of death globally for people of all ages. It is responsible for over 800,000 deaths, which equates to one suicide every 40 seconds.

Every life lost represents someone’s friend, partner, family member, course-mate or colleague, and for each suicide, a large number of people will suffer intense grief or be affected in some way.

The theme of this year’s World Suicide Prevention Day is ‘Working together to Prevent Suicide’ because one of the most important parts of suicide safety work is for people to collaborate and work together.

We believe that Suicide is everybody’s business and that we all have a role to play


You can make a difference – as a member of the University community, as a friend, as a flatmate, as a family member or simply as a member of society.


There are many things that we can all do daily – and also on World Suicide Prevention Day (WSPD) – to help to create a suicide safe community, including raising awareness about the issue, educating ourselves and others about the causes of suicide and warning signs for suicide, showing compassion and care for those who are in distress, challenging the stigma which is still associated with suicide and mental health and sharing any of our own experiences.


Come to a Keep Safe: Suicide Safety Workshop

In collaboration with PIPS, the Counselling, Health and Wellbeing Service and the Student’s Union are working to make Keep Safe: suicide safety workshops available for all students and staff who are interested and would like to attend.

Keep Safe is a 3 hour Workshop, which aims to provide you with skills to support somebody who may be at risk of suicide, and skills to look after your own mental health.

On completion, you will have increased knowledge, skills and understanding about: the myths and facts of suicide; the signs that warn that somebody may be thinking about suicide; barriers that may stop somebody from getting help; fears that may stop somebody from helping somebody at risk; how to use the ‘Look-Listen-Link’ Model to support somebody at risk; how to look after your own mental health; and the support services available at Cardiff University and how to access them.

This Workshop is suitable for:

Students who wish to build their knowledge and skills in this area

-Students who are concerned about somebody else’s mental health

-Students who are concerned about their own mental health

Students who have been impacted by the suicide, or the risk of suicide, of someone close to them

Students who wish to learn more about the signs that someone might be at higher risk of suicide


If you would like to attend, please register your interest by emailing Jo at or look out for upcoming dates (coming soon) on the Student Intranet by searching ‘Keep Safe’.

Tweet your support for World Suicide Prevention Day

Click here to go to the World Suicide Prevention Day (WSPD) Website where you can find the official Twitter WSPD Emoji in various languages to download.

When you tweet with the hashtags; Twitter will automatically apply the international yellow and orange suicide prevention ribbon as an emoji to your hashtag.

Please share these hashtags as much as possible and help spread awareness of suicide safety.


Reducing Stigma & Time to Change


Ongoing work to reduce mental health stigma is also an important part of the work towards creating a Suicide-Safer University. Not only does stigmatisation of suicide and mental illness often prevent people from seeking support, which in turn exposes them to greater risk of suicide, but also suicide can sometimes seem the best solution for somebody who is experiencing stigma.

In addition, suicide is, itself, a source of stigma, as people with suicidal ideation are sometimes viewed by others as being weak, cowardly or selfish.


Cardiff University has signed the Time to Change anti-stigma Campaign pledge, committing to being part of the fight to end mental health stigma and to encouraging staff and students to talk about their concerns to one another as part of a supportive University community.

The University’s mental health campaign – Let’s Share – has also been launched to encourage us all to share more about mental health, as a way to improve our own wellbeing, help other people to improve their wellbeing and to reduce stigma.

Watch the #LetsShare video, featuring students and staff who have been brave enough to speak about their own personal experiences of mental health, in support of the Campaign:

If you would like to get involved in the University’s Time to Change work or the Let’s Share work, please email Jo at


Support is available

Please read this section if you are in need of support, including urgent support.  

Counselling, Health and Wellbeing Service

The University’s Counselling, Health and Wellbeing Service is available to provide support if you are experiencing any sort of difficulty, however big or small.

If you are struggling, please do not hesitate to get in touch; all staff will listen, without judgement, and offer support in a safe, confidential space.

Please find details of the various services offered, below. Or search: ‘wellbeing and counselling‘ on the Student Intranet.

Opening Hours

Monday – Friday, 09:00 – 16:30
Tel: 029 2087 4966


How to book an appointment:

You can complete an online self-referral form to request one-to-one Counselling or Wellbeing appointments with a therapist by visiting the Counselling and Wellbeing ‘Book an Appointment’ page on the Student Intranet and clicking ‘Book Your Appointment’.

One-to-one appointments can take place in person, online or by telephone.


Wellbeing Drop-In Service:

You can access a brief (15-minutes) drop-in with a member of the Wellbeing Team without the need to pre-book, on week days (Monday-Friday) for some advice and support or to access some self-help resources:

Monday–Friday, 15:00–15:45, 50 Park Place
Wednesday, 09:30–10:15, 50 Park Place

Please note that there may be times that we need to ask you return to a drop-in session on a different day if the session is full.  Drop-ins can be accessed online or by telephone if you are unable to attend in person or prefer not to attend in person.



You can access a wide range of Workshops during term-time, which are designed to offer information, support and self-help resources on a variety of useful topics and common difficulties experienced by students, including: Anxiety, Depression, Perfectionism, Procrastination, Sleep Problems, Mindfulness, Anger, Relaxation and Exam stress.

Search ‘Workshops’ on the Student Intranet.


Courses and Therapeutic Support groups:

You can access a range of Courses and Therapeutic Support Groups during term-time, which offer a safe and confidential space to explore issues, share concerns, listen to different perspectives and develop new skills over the course of several weeks.

Various Courses and Groups are available during term-time, including: Emotional Resilience, Mood Boost, Managing Anxiety, Mindfulness, Living Life to the Full and Acceptance and Commitment Therapy. An ongoing therapeutic support group is also available during term-time for students who are experiencing emotional difficulties and would like support on an ongoing basis.

Search ‘Courses and Groups’ on the Student Intranet.


Peer Support

You can access Peer Support from Wellbeing Champions and Postgraduate Peer Supporters, who are students who support other students to look after their wellbeing by offering advice, support, signposting and a listening ear.

To find out more about Wellbeing Champions and Postgraduate Peer Supporters, please search ‘Peer Support’ on the Student Intranet.


Self Help Resources

You can access a wide range of online self-help resources on the Student Intranet, which are designed to offer support, information and self-help strategies on a variety of topics and commonly-faced difficulties, including suicidal thoughts.

Search ‘Self Help’ on the Student Intranet.


Disclosure Response Team

You can access a range of support options from the University’s Disclosure Response Team if you are affected by any form of violence and abuse, including sexual assault, rape, harassment, hate crime, relationship abuse, stalking and any other form of unacceptable behaviour.

Search ‘violence and abuse‘ on the Student Intranet.


Student Advice

You can access a wide range of support from the Student Advice Team based in the Student’s Union, relating to health and wellbeing (as well as other commonly-faced student issues, including: housing, complaints, academic matters or financial problems). The team offers drop-in sessions during term-time as well as booked appointments:

Search ‘Student Advice’ on the Student Intranet or visit:



You can access telephone support, during term-time, from Nightline – a confidential student-led phone service, providing information and a listening ear, run by students for other students:

20:00 – 08:00
Tel: 029 2087 0555  (Available during term-time only)



You can access the University Chaplaincy at 61 Park Place, Monday – Friday (during opening hours), to speak to one of the Chaplains, who are here for the whole Cardiff University community. Access to chapels and designated quiet rooms on campus is also available over extended hours.  To find out more about the support available from the University Chaplaincy and its Opening Hours, search ‘Chaplaincy’ on the Student Intranet.


Urgent Support

GP / Accident and Emergency (A&E) Department

If you are experiencing suicidal thoughts and plan to act on these imminently / feel unable to keep yourself safe, please:

  • Contact your G.P. immediately, to request an Emergency Appointment
  • Your G.P. should be able to offer you an Emergency Appointment that same day
  • If you are not registered with a G.P., most surgeries – including the G.P. Surgery at 37 Park Place – will still be able to see you in an Emergency
  • If this is outside of Surgery Opening Hours, an Out of Hours G.P. will be available on the usual G.P. Surgery telephone number / website
  • If an Out of Hours G.P. is not available or if you have problems accessing an Emergency Appointment with a G.P. for any reason, call an ambulance by dialling 999, or go directly to the Accident and Emergency (A&E) Department of your nearest hospital, and state clearly that you have concerns for your immediate safety
  • Support / assessment from a 24-hour Mental Health Team will be provided
  • If you have started a suicide attempt or are experiencing a medical emergency please call an ambulance immediately by dialling 999 or go directly to the Accident and Emergency Department of your nearest hospital


Security Team

The Security Service, located on Park Place, is open 7 days per week, 24 hours per day. You can visit the team at the Security Office on Park Place, or call them any time on: 029 2087 4444.


Concerned About a Student Inbox / Duty Team

If there is an urgent situation whereby you have serious concerns for the safety or wellbeing of another student, or serious concerns about your own safety, there is a dedicated email address you can contact:


The inbox is managed by a Duty Team based at the Student Support Centre (50 Park Place), Monday – Friday, 09:00 – 16:30.

The member of staff on Duty will respond to the concern and offer support.


If you have an urgent concern and do not have access to email / would prefer to talk this through in person, you can contact the Student Support Centre on 029 20 874 844 and ask to speak to the member of staff on Duty


To find further support information, please search ‘Get Urgent Advice’ on the Student Intranet.


Urgent Support Lines

Samaritans: a Support Line and Email Service which you can contact at any time, and a trained professional will listen to you, without judgement, and offer support.

Available 24 hours per day
Telephone support or Email support
Tel: 029 2034 4022 / 116 123


Samaritans also offer face-to-face support. To find your local branch, please visit

C.A.L.L. (Community Advice and Listening Line): a confidential listening and support service which anybody can access, via call or text, any time.

Available 24 hours per day

Telephone Call or Text support

Tel: 0800 132737

Text: 81066


HOPElineUK: a confidential support and advice service for young people who may be having thoughts of suicide, or anyone concerned a young person may be having thoughts of suicide.


Available 10am-10pm weekdays; 2pm-10pm weekends; 2pm-10pm bank holidays

Telephone Call, Text support or Email support

Tel: 0800 068 41 41

Text: 07786 209697



Befrienders Worldwide: offer emotional support to prevent suicide worldwide. If you are not in the UK and you need support, you can visit their website, select your country – wherever you are in the world – and the website will give details of the national Helplines that you can use in that area: Website:


Online Support

Elefriends: an Online Support Community for people in distress, where you can listen, share and be heard – all online:


Students Against Depression: an Online Support Network which provides resources to find a way forward from low mood, depression or suicidal thinking:


Big White Wall: an online support site which offers guided support from trained professionals as well as peer support from other people experiencing mental health problems: 2f


Black Dog Tribe: an Online support community run by the organisation ‘SANE’ where people can talk openly about mental health problems and realise that they are not alone:



Best wishes,
Jo Pinder, Wellbeing Practitioner and Counsellor

Your Student Life, Supported.

The Student Support Centre has a range of services dedicated to helping students make the most of their time at University, including:Advice & MoneyCareers & EmployabilityCounselling, Health & WellbeingDisability & Dyslexia and International Student Support.

The Student Support Centres are located at 50 Park Place, Cathays Campus and Cardigan House, Heath Park Campus.

For further details of services, events, opening times and more find us on the University Intranet.















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