Health and Wellbeing

I downloaded the WhatsUp App… An honest review.

Cardiff University Student Support are trialling the new WhatsUp? App for 6 months and would love your feedback on it, so now is the time to manage your wellbeing!

What is the WhatsUp? App…?

University can be a daunting experience, moving away from home to live independently can be a lot to get used to overnight. The WhatsUp? App is an app – available through the App Store or Google Play – that tracks your mental health. The best part? You can get support from the Cardiff University Student Support therapists without having to leave your bedroom!

Watch the What’sUp App information video to find out how it works.


First Impressions…

The app appears to make managing your wellbeing quite fun! The interface is simple but effective, and the option to SOS call or text could be really helpful. The Cardiff University Student Support therapists strive to respond without 24 hours – you’ll receive a response between 9-4:30 Monday through Friday.

Keep a Personal Journal

Rate your mood daily and keep a personal journey to monitor themes and patterns around your mood. Every entry is anonymous and the app lets you set your own passcode to provide secure, confidential support. Some of the app is even available in Welsh! The personal journal is actually really useful; you can you look back at your moods and keep a record of your university days! The Student Support team do not read diary entries that you write, but will determine whether or not to reach out and provide you with additional support if your mood falls in the negative ‘Very Unhappy’ mood category. While the entries are all anonymised, you should avoid using other people’s names.


Access Information

The app features a selection of contacts if you need support related to many topics including Mental Health and Wellbeing, relationships and bereavement, sexual health and abuse and LGBTQ+ contacts. If you have a question relating to your personal wellbeing, mental health or even Student Support opening hours, you can ask and your question will be answered by a therapist within 24 hours (between Monday-Friday 9-4:30). If you have a question over the weekend, please be assured that a therapist will be in contact with you between 9-4:30 on Monday.



Support if you or someone else is at risk

This App is so important in preventing suicide. If you are feeling suicidal or at risk of harm to yourself or others, you can use the SOS feature to call or text someone who can help.

If you have a feeling that someone you know might be a danger to themselves or others or being harmed by someone, you can also notify Student Support of your concern. You have a role to play in making Cardiff University a safe place, and you could help save a life.



Final thoughts

Using the What’s Up? App is such a great first step if you’ve never accessed emotional support before. Alternatively, if you’d prefer, you can drop in and speak to a trained therapist in person at 50 Park Place. The drop in times are Wednesday morning from 9:30 am – 10:15 am and weekdays 3 pm – 3:45 pm

The app has a long way to go, and there is still a lot to be developed, including the 5 Ways to Wellbeing and streamlining the use of the app. But for the app to improve, it needs feedback from students who have used it.

Try the What’s Up App and give Student Support your feedback by emailing

Get involved, download the WhatsUp? App and help shape the app and help other students! If you do find that it helps you at any point in your university journey, please let us know and recommend it to your friends to help contribute towards a happier student community.

Further Support

The Student Support services are available throughout your entire university career, and the teams across Student Support and Wellbeing specialise in advising students on a variety of issues. For more information on the support and services that they provide, please click on the blog link here.


Your feedback and help please

Have you found this blog post useful? Please help us by commenting in the bar below, and note any questions there too.

To help us aid more of your fellow students please re-tweet or share this post by using the share buttons or via Twitter and Facebook.

Best wishes, 
Sophie, Student Intern.

Your Student Life, Supported.

The Student Support Centre has a range of services dedicated to helping students make the most of their time at University, including: Advice and MoneyCareers and EmployabilityCounselling, Health and WellbeingDisability and Dyslexia and International Student Support.

The Student Support Centres are located at 50 Park Place, Cathays Campus and Cardigan House, Heath Park Campus.

For further details of services, events, opening times and more find us on the University Intranet.



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