Health and Wellbeing

All you need to know about our online counselling and wellbeing services

Did you know that our Counselling, Health and Wellbeing Team offer online sessions and support?  Sarah one of our Senior Counsellors gives us a short guide to what this is and how to access it…


What is online counselling and wellbeing and why should I try it?

It’s having counselling or wellbeing appointments either via webcam, Instant Messaging or email. You may find that it is difficult for you to have the time to attend a face to face appointments due to the pressure of your timetable, health problems or caring commitments. 

These may leave you very little time to fit in an appointment at a specific time; so getting support via email could give you the opportunity to contact your counsellor or wellbeing practitioner at a time that is convenient to you (which could be late at night or at the weekend). They will reply to you on a prearranged day, and you can read their response when it is convenient for you.

Or you may be on placement away from Cardiff, or be studying abroad, which would naturally make it impossible to attend the service face to face! Email may suit you, or if you prefer a synchronous session, you could attend you appointment via IM or webcam.

How do I apply for online counselling or wellbeing?

Simply complete our online self-help referral form and we will be in touch to arrange your first appointment.

Can I change medium, or ask to see someone face to face once I’ve started my counselling or wellbeing?

Yes, one of the most important aspects of the online service is its flexibility. You might have your initial session face to face, then go on placement and have subsequent sessions online. Or you might have a couple of sessions online and then find you are back in Cardiff when your third appointment is due, and so prefer to see your counsellor or wellbeing practitioner face to face. Not all students need, or want, further sessions after their initial one as our approach is solution focused, helping you to connect to your inner resources and develop effective strategies and tools for taking your life forward in the direction that’s right for you.

Do I have to decide whether to ask for online or face to face appointments before I apply?

Not at all. It may be the obvious option, if you are away from Cardiff. While you may decide after you have applied for face to face sessions that an online appointment would suit you best. Just let us know and we will arrange it for you.

What other online support can I have?

There are lots of online self-help websites and apps. In future blogs I will describe some of these that you might want to try out. On our intranet pages you will find a link to well established self-help resources and SilverCloud, a self-help therapeutic website, with sections to help you develop coping mechanisms for anxiety, depression and stress, and to develop a positive body image.


Contacting Counselling, Health & Wellbeing

Watch our video and see for yourself that we have friendly and approachable staff. Staff who are able to listen to you non-judgmentally, in a safe and confidential space. Whatever it is you need help with please contact us – you can access our drop-in from Monday-Friday 3-3:45pm for a non-bookable, 10-15 minutes appointment to have an initial chat with us or, alternatively, please refer into our service by completing our referral questionnaire.

If you are worried about your health, we strongly advise you to make a GP appointment to discuss this. If you do not already have GP please contact Park Place Surgery.


Best wishes
Sarah, Senior Counsellor
Counselling, Health & Wellbeing Team


Your Student Life, Supported.
The Student Support Centre has a range of services dedicated to helping students make the most of their time at University, including: Advice & Money, Careers & Employability, Counselling, Health & Wellbeing, Disability & Dyslexia and International Student Support.

The Student Support Centres are located at 50 Park Place, Cathays Campus and Cardigan House, Heath Park Campus.

For further details of services, events, opening times and more find us on the University Intranet.





  • Joseph

    Hi Sarah, Nice blog on “Counselling, Health & Wellbeing” Online Counselling is really good and helps to students and every one. Online medical advice can have from our home which helps to save the time. Really good information about Online Counselling thanks for this post.

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