Month: July 2014


People Power!

Posted on 23 July 2014 by Sarah Lethbridge

One of the best parts of my job is when I work with teams who, and it’s very clear from the start, are in a pretty frustrated place. That might sound strange, but let me explain. Firstly, it’s interesting to start understanding why they might be frustrated, and it could be for a whole host
Read more


Visualising Workflows

Posted on 23 July 2014 by Sarah Lethbridge

The more I understand about efficient and effective work practices, the more I realise that often the most important tactic to employ is that of visualisation – taking the work out of people’s heads and PCs and displaying the work in a shared space. Too often, work performance is completely hidden: the act of visualising
Read more


The Turmoils of Transformation

Posted on 23 July 2014 by Sarah Lethbridge

As a lean specialist, I’m in the business of business transformation. Applying a lean approach can provide an organisation with a great ethos, structure and the necessary tools and techniques within which to enable positive change, but experience has proved that often intent, knowledge and energy are simply not enough. A number of organisational factors
Read more


Preventing the Bad Smell of BPO

Posted on 23 July 2014 by Sarah Lethbridge

As a specialist in lean thinking, I naturally work with organisations that are keen to be more efficient and effective. They are looking to increase the gap between their costs and their income, generating an increase in profit. Naturally, ‘offshoring’ work to a national or international company that promises to process the work at a
Read more



Using Big Data to Personalise Customer Experience

Posted on 23 July 2014 by Sarah Lethbridge

One of the best companies I know at handling a massive amount of data is Tesco. It is terrifying how much information they know about their customers, but it enables them to tailor their offering specifically to suit an individual’s needs. Think about how tailored the Clubcard vouchers are to your particular shopping habits? Tesco
Read more


Maximise Value not just Minimise Cost

Posted on 23 July 2014 by Sarah Lethbridge

As a lean thinking specialist, I often have to spend a considerable amount of time making sure that lean is not perceived as simply “a waste reduction” methodology. The 7 wastes (identified by Taiichi Ohno, a key architect of the Toyota Production System) are an immensely useful guide at helping to identify problems within both
Read more


From Web to Wind

Posted on 23 July 2014 by Sarah Lethbridge

There is no doubt of the immense power that IT can have in terms of enhancing customer experience. I am constantly amazed at the pace in which IT innovations are magically appearing within my life, completely changing the way that I interface with organisations… so it is with great pleasure that I’m being given an
Read more